Existing Clients · Self-Service Resources
Everything you need to manage your policies, report a claim, make a payment, or reach us directly. We're here whenever you need us.
Quick Actions
Select what you need below or call us directly — we're always happy to handle things over the phone.
Contact your carrier directly for the fastest response. Have your policy number and loss details ready.
View Carrier ContactsPay your premium directly through your carrier's website or billing portal for instant processing.
Carrier Billing LinksNeed a copy of your insurance ID card, declarations page, or proof of insurance? Call or email us and we'll get it to you same day.
Email the OfficeContractors, business owners, and landlords — need a COI? Call or email us with the certificate holder details and we'll turn it around quickly.
Call 508-746-3334Adding a vehicle, updating an address, changing coverage limits — call us and we'll handle the endorsement with your carrier.
Call the OfficeClient Portal
Access your policies, print ID cards, update your contact information, and more through the secure EZLynx Customer Service Portal.
Renewal coming up? Premium went up? Let's review your options. We'll re-shop the market and make sure you're still getting the best deal.
Call 508-746-3334Keep Your Coverage Current
Major life events often change your coverage needs. Let us know when any of these happen — don't wait until renewal.
New home needs new coverage. Sold home needs cancellation. Both need to happen on the right date.
Adding or removing a vehicle needs to be reflected on your policy right away — not at renewal.
Teen drivers need to be added to your auto policy. We'll find the best carrier option to minimize the rate impact.
Both events can affect your policies, beneficiaries, and who's listed as a named insured.
Major renovations increase your home's replacement cost. Your dwelling limit should be updated accordingly.
Running a business from home or using a personal vehicle for work? Your personal policies may not cover it.
Renters insurance for your college student, coverage for their belongings, and auto changes all need attention.
Jewelry, art, collectibles, and other high-value items often need scheduled coverage above standard policy limits.
Common Client Questions
Check your declarations page — it lists the carrier name at the top. Your insurance ID card (for auto) also shows the carrier name. If you can't find it, call our office at 508-746-3334 and we'll look it up for you instantly.
Call us before you cancel. MA insurance rates have been adjusting across the board — but that doesn't mean you can't do better. We'll re-shop the market and compare your current carrier against alternatives. If there's a better option, we'll find it. If your current carrier is still competitive, we'll tell you that too.
Make sure everyone is safe, then document the damage with photos. Then contact your carrier directly using the numbers on our Contact Your Carrier page. After you've reported it, let us know — we can advocate on your behalf and help you navigate the claims process.
Yes — call or email our office and we'll get you a copy of your declarations page or full policy documents same day. You can also log in directly to your carrier's website to download them yourself.
Yes — please let us know as soon as possible. Changes to your property or vehicles can affect your coverage, and some changes (like adding a vehicle or completing a major renovation) need to be endorsed onto your policy immediately to ensure you're covered.
Just call or text us. If you're an existing client, we'll know your policies and can help you immediately.